Order Management and Dispatch Software

Our Services

Chengdu Minzhexuan Network Technology Co., Ltd. builds a complete order management and scheduling suite for companies that run on turns, queues and routes. Each service below is designed to fit a specific part of your operational day, and together they form one connected flow from first call to final export.

01
Queue Systems

Order Intake and Queue Systems

Every job starts somewhere. Our intake layer gives you one clean doorway for phone calls, counters, emails and online forms, and turns every request into a numbered order in a shared virtual line. Nothing is lost, nothing is forgotten, and nothing slips past the person who should see it first.

The queued order carries the customer details, the requested service, the promised window and any priority rules your team follows. An operator can reorder, merge or renumber, and every change is recorded so the history stays honest.

  • Single intake point across phone, counter and web
  • Numbered virtual queue with fair waiting order
  • Priority flags and business rules for urgent work
  • Full audit trail on every reorder and change
02
Scheduling

Dispatch Scheduling Boards

When the queue is full, the board takes over. Our live scheduling board shows every driver, tech or crew across the day in one scrolling column. Jobs are placed, moved and re-slotted with a simple drag, and the board answers the eternal question of who does what and when.

Capacity warnings appear before you overbook. Skill tags stop you from assigning a job to the wrong person. And because the whole team sees the same board, the office and the field stop arguing about the plan.

  • Live day and week board with drag placement
  • Capacity and staff loading indicators
  • Skill and certification matching for assignees
  • Shared view that keeps office and field aligned
03
Tracking

Status Tracking and Notifications

An order in transit is an order at risk of silence. Our status engine walks each job through every meaningful state from received and assigned to picked up, en route and complete. Customers, dispatchers and field staff always know the exact step a job sits on.

Notifications push the moment a status changes, so a customer hears their driver is close and a manager sees a job go overdue without asking. You choose the channel, the wording and the rules that decide who hears what.

  • Clear state flow from intake to completion
  • Triggered notifications on every status change
  • Customer and team aware of live progress
  • Configurable rules for escalation and alerts
04
Optimization

Route and Slot Optimization

Time on the road is time away from the next job. Our planner folds addresses, windows and travel costs into the board so every route is ordered to cut kilometres and keep promised appointments. The engine respects opening hours, drive times and the geography of your city.

For booked slots, we assign the nearest available team and flag when a promise will be hard to keep. The result is shorter days, lower fuel spend and customers who see their service arrive on time.

  • Geography aware routing that reduces travel
  • Time window and opening hour handling
  • Nearest-team assignment for booked slots
  • Promise conflict warnings before it is too late
05
Inventory

Inventory Sync and Allocation

A job that needs a part needs stock to match. Our inventory module ties every queued and scheduled job to the parts and materials it consumes. When a job books a component, inventory is reserved on the spot, and the moment it is used, the count drops.

Shortages surface before they stall a crew, and reorder alerts tell you when stock runs thin. Reserved, available and on-order balances stay in lockstep with the dispatch plan, so the field never meets an empty shelf unannounced.

  • Real time stock reservation for scheduled work
  • Automatic consumption on job completion
  • Shortage alerts that show up before the stall
  • Reserved and available balances in one view
06
Reporting

Reports and Settlement Exports

The last step is the one that pays. Our reporting layer turns every completed order into numbers you can trust. Revenue, job counts, crew output, mileage and parts used all flow into consolidated totals for the week, the month or any window you choose.

Exports are formatted to drop straight into your accounting system, spreadsheet or custom dashboard. Settlement stops being a weekend chore and becomes a simple export you run at the close of every day.

  • Consolidated revenue and job volume totals
  • Crew and driver output summaries
  • Route, mileage and parts usage breakdowns
  • Clean exports for accounting and dashboards
How the flow works

From first call to settled invoice

STEP 01

Capture

Every request enters through one intake point and earns a number in the queue. Details are recorded once and travel with the job forever.

STEP 02

Slot

The board matches each numbered job to the right team, the right skill and the nearest location, and locks it into the day.

STEP 03

Run

Statuses advance as work happens, stock is consumed, and notifications keep customers and crews aligned to the real moment.

STEP 04

Settle

Completed jobs roll into reports and clean exports. Totals reconcile, invoices are ready, and the day closes with nothing left to chase.

Which part of your flow needs attention?

Tell us whether you are wrestling with queues, scheduling, tracking, routing, stock or the end of the month. We will show you exactly how MinZheXuan can smooth that step, and the ones around it.

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